
Course Agenda
I. THERE IS A PROBLEM – BUT DO WE RECOGNIZE IT?
Symptoms of a problem – importance of correct identification
II. MANAGEMENT OF POLARITIES
“Problems” that are not problems
III. DEFINING THE PROBLEM
- Tools used to define the problem:
- Cause-effect diagram
- Cost – benefits
- Mental maps
- Systemic thinking
- 5 Why
- SWOT
- GAP
IV. HOW TO GENERATE ALTERNATIVE SOLUTIONS
Tools used:
- Brainstorming
- Disney method
- Visioning techniques for future projection and setting goals
- 6 thinking hats
- 8 D method
V. DECISION MAKING PROCESS
- Filtering the options & Evaluating the solutions
- Decisional Matrix – Instrument for objective assessment of options
- Multivoting – Democratic method of adopting the decision – Advantages and Disadvantages
VI. DECISION MAKING – DIFFICULTIES
- How we build consensus in making a collective decision
- Steps in the decision-making process and the construction of action plans
- Implementation of action plans, key factors for success
VII. IMPLEMENTATION OF THE SOLUTION AND VERIFICATION
- Setting SMART objectives
- Gantt Planning
- Monitoring & evaluation
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