Course objectives
- Development within the team of culture characterized by trust, openness, acceptance and support each other
- Identify areas that affect and enhance team communication and productivity
- Controlling their own reactions when colleagues react emotionally
- Improve skills to approach colleagues depending on types (determined by intrinsic motivations )
- Transforming any interactions with colleagues in an engaging experience
- Awareness of the role of each team on overall picture
- Focus on company/department goals and not individual goals
- Better coordination and communication between them
- Practical ways to give and accept constructive feedback
Detailed Agenda
INTERDEPARTMENTAL COMMUNICATION
- Communication – tool of effective interdepartmental relationships
- Communication deficiencies and helpful solutions on the same level and between hierarchical levels
- Coordination and communication between team members
- Coordination with other teams by integrating what we call the big picture
- Gossip in organizations – remedial solutions
- Assertiveness, passivity, reactivity
- Practical exercise: evaluation for assertive personality type
- How to be assertive in difficult situations
THE FOUNDATIONS OF ORGANIZATIONAL COMMUNICATION
- Communication challenges and solutions – cause – event – effect
- Written communication – 6C of an effective message
- AIDA – method for building compelling messages
- Managing specific situations in written communication
- The impact of words on e-mail communication Recommended words and words to avoid
- How to say NO
- Addresing a request, verbally or in written
IDENTIFICATION OF NEEDS AND APPROPRIATE BEHAVIOR
- Identifying the needs, motivation and interest of others
- Listening types: passive, selective, active
- Strict interpretation: mental paradigm and defensive positions
- Empathy. Empathic communication techniques
- Creating relationships through silence and active listening
TEAM IDENTITY AS A MOTIVATING ELEMENT
- Personal attitudes versus professional attitude within the team
- Managerial role within the department
- Practical exercise: self-assessment – roles within the team
- The role of the department in the overall picture
- Formal structure (roles and responsibilities) – team assessment
- Informal structures (churches, informal leaders, likes and dislikes)
CONFLICT ADJUSTMENT AND EFFECTIVE FEEDBACK
- The importance of feedback in communication
- Preparation of context and setting expected results
- Feedback: descriptive and evaluative
- How be critical without demotivating. How to praise to motivate
- Conflict resolution withn the team
- Negociation and interdepartmental conflict mediation
- Self-evaluation of personal style of conflict resolution (test)
- Difficult colleagues typologies
- Practical solutions in addressing difficult colleagues
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