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BENEFITS FOR THE PARTICIPANTS

  • An overall view of the production flow and the role of each department involved in the production process
  • Improve skills to identify and develop talented employees, preparing them to achieve organisational objectives
  • Increase management performance through more pragmatic and focused conversations with employees
  • Develop effective coordination and management skills needed to improve employees’ results and team efficiency
  • Use conscious leadership style according to each situation, which will increase the competence and commitment of team members

 Course Agenda

I. PRACTICAL APPROACH IN LEADERSHIP

  • Professional attitude and responsivness in leadership
  • Leader’s competencies, behaviors and actions
  • The Power in Management and Leadership
  • Practical approach of leadership
  • Leadership Styles – situational leadership

II. EMOTIONAL INTELIGENCE and LEADERSHIP

  • How emotions affect the behavior in leadership
  • What is emotional intelligence?
  • The brain and emotions, self-control and emotions’ management
  • Human emotions and brain functional systems
  • The importance of emotional intelligence in leadership

III. INFLUENCING THROUGH RELATIONSHIP IN LEADERSHIP

  • Relationship
  • Essential elements of communication used for establishing mutual respect
  • Active listening skills – what are, indicators, how to practice
  • Verbal expressions used in communication with subordinates
  • Assertiveness, nonagressive communication
  • Influencing through persuasive communication

IV. SITUATIONAL LEADERSHIP – how to identify the development level for appropriate approach of the employees

  • Define the employee’s level of development for a specific goal or task
  • Identify the employees’ needs depending on development levels
  • Develop skills for successfully diagnosing of the level of employees’ development
  • Directive behaviours / supporting behaviors
  • The talent to identify the employee’s talent
  • Practical exercises (role-plays) on concrete situations

V. SITUATIONAL LEADERSHIP STYLES

  • The four situational leadership styles
  • Differences between the four leadership styles
  • Identifying personal skills to use the right driving style
  • Match the style according to the employee’s situation and degree of development
  • Performance Dialog
  • Practical exercises (role-plays) on specific situations

VI. DEVELOP EMPLOYEE’S PROFESSIONAL SKILLS

  • Identify employees’ competencies
  • Develop employees’ potential
  • PESOS method for training subordinate staff
  • Feedback and feedforward – tools for employees’ development

VII. HOW TO LEAD CONFLICTS

  • Reactive language and its impact in the organization
  • Personal Styles to Address Conflict
  • Use personal styles depending on the situation
  • Types of difficult (conflicting) employees and their impact on the organization
  • How to lead difficult employees
  • Coaching in 7 steps – how to work with difficult employees

VIII. WRONG MODELS IN LEADERSHIP

  • Avoiding conflicts
  • Micromanagement
  • Inaccessibility
  • The game of intriguing
  • Control freak manager, Hero manager
  • High protective manager
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