Problem Solving & Decision Making

• They will know how to correctly identify a problem, situation or challenge.
• They will acquire the knowledge necessary for the complex analysis of a situation, starting from the effect to the causes.
• They will learn how to identify the internal and external factors that cause a certain situation.
• They will be able to interpret the same data and information from different perspectives.
• They will identify the main dilemmas we face in making a decision and how they can be overcome.
• They will identify ways and different options in decision making, as well as how we can evaluate them.
• They will translate the decision into concrete action plan and identify ways in which they can monitor and evaluate its implementation.

I. ACKNOWLEDGMENT OF THE PROBLEM

              Visioning technique for future projection and goal setting

II. PROBLEM DEFINITION

Symptoms of a problem – Tools used in defining the problem cause-effect diagram, mind maps, systemic thinking

III. SPECIFIC ANALYSIS 

              Useful to identify the factors that determined the occurrence of the situation:

• Cause – effect analysis 
• 5 Why
• SWOT analysis and quantification of the share of internal and external factors
• Cost – benefit analysis
• Force field analysis
• Risk analysis
• Switching to GAP analysis

IV. TOOLS AND TECHNIQUES FOR GENERATING IDEAS AND SOLUTIONS

• Brainstrorming
• Disney method
• 6 thinking hats
• 8 D – solving problems in a way
• Narrow options
• Democratic decision-making methods

V. SOLUTION IMPLEMENTATION AND VERIFICATION

• Setting SMART goals
• Gantt planning
• Monitoring, evaluation

VI. DECISION MAKING for DIFFICULT PROBLEMS 

• POLARITY MANAGEMENT (“problems” that are not problems)
• Decision-making matrix – tool for objective evaluation of options
• Implementation of action plans – key success factors

The price includes:

• course facilitation from 09:00 am to 05:00 pm;
• course resources and a participation diploma.

FOR MORE INFORMATION CONTACT US

daniela.penescu@dynamic-learning.ro
+40 744 65 27 00