Motivating the team through assertive communication and feedback Online Course
The motivation module aims to improve communication and achieve a better level of cooperation, which are so necessary in the competitive context of today’s businesses. It is essential to clarify the motivations of each employee so that, as managers, to be able to provide personalized support and generate action plans relevant to their skills. When everyone practices their strengths, they give their best, the combined result increases exponentially. But most importantly, they increase satisfaction, so that a virtuous circle is created, not a vicious one.
BENEFITS
The course is practical, so that participants can improve their communication skills with subordinates and be able to manage the tense situations that arise in daily work.
- Improving interdepartmental and vertical communication
- Acquiring verbal expressions with impact in the relationship with employees
- Improving communication with employees
- Elimination of filters and barriers in communication
- Practicing active listening, assertiveness, providing constructive feedback, for better vertical communication, but also for mediating interdepartmental conflicts.
COURSE AGENDA
I. THE BASIS OF MANAGEMENT COMMUNICATION
- The role of the department in the overall picture
- Personal attitude versus professional attitude in the organization’s departments
- Communication and effective relationship in the organization
- Gossip in organizations – corrective solutions
- Assertiveness, passivity, reactivity
II. VERBAL AND NONVERBAL COMMUNICATION IN MANAGEMENT
- Personal or Business Meetings
- Nonverbal language – impact
- Verbal communication – words and expressions with impact
- The rule of concise messages, their reshaping and issuing
- Rules in email communication with employees
III. IDENTIFICATION OF NEEDS AND APPROPRIATE BEHAVIOR
- Identifying the needs, motivation and interest of others
- Listening types: passive, selective, active
- Empathy. Empathic Communication Techniques
IV. FEEDBACK
- The importance of feedback in communication
- Preparing the context and setting the expected results
- How disapprove without denying. How to praise to motivate
- Rules to provide and receive effective feedback
If you have found this subject interesting, you may also like Team Coaching and Better Planning, Control and Decision Making.
Foto credit www.pexels.com
Course Features
- Lecture 0
- Quiz 0
- Duration 8 hours
- Skill level All levels
- Language English
- Students 12
- Assessments Yes